whoami

Hello, I’m Nicole! Trans woman and current student at Swinburne University of Technology with a drive in information security.

I’m currenly looking for part-time work whilst I study. Please look at my experience below, I previously worked at large companies both public and private, like Atlassian and the CSIRO.

What I get up to

Currently I am studying Computer Science to complete my tuition against my interests in information security. I currently host the Feral Computer Club, a network of programmers that get together monthly to create a hackerspace and complete challenges/projects together.

I also volunteer locally at soup kitchens, and in my time away from the computer, draw and enjoy hiking.

Experience

Atlassian

Support Engineer (Enterprise Jira, On-Premise)

• 2024 to 2025
• Large enterprise customers and escalation handling
• Understanding of Java memory allocation, heap analysis and web applet debugging
• Capturing bugs and suggesting resolutions to a monorepo
• Escalation management and took on Product Security contact for team in APAC.

Cloud Migration Manager

• 2022 to 2024
• Main contact at Atlassian for 1K+ Server to Cloud migrations as a Proj. Manager
• Understanding of stakeholder management for large B2B technology projects
• Planning of 1Y+ execution plans and lifecycle steps to facilitate multiple teams to be autonomous
• Escalation management contact in APAC for third-party application migration issues
• Security Champion contact in APAC for Cloud Migrations
• Education NZ, IRESS, Xingdong

GLiNTECH (now Valiantys)

Senior Implementation Consultant (On-Premise/Cloud)

• 2019 to 2022
• Held 3+ Atlassian Certifications as a member of a Platinum Atlassian Partner
• Provision of detailed Statements of Work for internal and external businesses
• Development of Groovy and Typescript library for Scriptrunner for a new API library for database management in Jira
• Worked on clients like the Westpac, UniSuper, Komatsu and Macquarie Telecom as well as public industries

CSIRO (Commonwealth Scientific and Industrial Research Organisation)

In my time at the CSIRO, our team also recieved the CSIRO Award for Diversity as part of launching the Pride@CSIRO program. This is still running to this day and actively engaged with the Pride in Diversity corporate program on behalf of the CSIRO. This role required clearance to complete.

Atlassian Analyst

2017 - 2019

• Administration for the full stack against the entire Atlassian suite inside of the CSIRO (on-prem)
• Scheduling planned changes with teams and providing auditing documentation for external teams to my function
• Understanding of network stack to expand our offerings with the induction of Data61 and CSIRO US

Technical Services Officer

2016 - 2017

• Understanding of firewall rings and network rules
• Administration of Active Directory for client issues
• Deployment of physical network infrastructure